Privacy Policy

1. Introduction

This Privacy Policy explains how JourneyWheels (“JourneyWheels”, “we”, “us”, or “our”) handles information when you visit journeywheels.online (the “Website”) and use our Road Trip Route & Itinerary Planner (the “Planner”).

We aim to collect as little personal information as possible and to be clear about what we do with it. By using the Website, you acknowledge the practices described in this policy. If you do not agree with them, please do not use the Website.

This policy should be read together with our Cookie Policy, Terms of Use, and Disclaimer.

2. Information we may collect

Depending on how you use the Website, we may collect the following types of information:

• Information you give us, such as your name, email address, and message when you use our contact form.
• Technical information collected automatically when you visit, such as your IP address, browser type, device type, and pages viewed.
• Cookie and similar data, if cookies, analytics, or advertising services are enabled on the Website.

Trip details you enter in the Planner

The Planner does not require an account. The details you enter, such as places, dates, vehicle information, and budgets, are used by the Planner in your browser to calculate your results and itinerary. The Planner itself does not send these details to us or store them on our servers.

When you use the copy, download, or print options, your itinerary is created on your own device. We do not receive a copy.

3. Information submitted through forms

When you contact us using the form on our Contact page, we collect:

• Your name
• Your email address
• The subject you choose
• Your message and any information you include in it
• The address of the web page the form was sent from, to help us understand and troubleshoot your request

Contact form submissions may be delivered and stored using a third-party form or email service that processes the information on our behalf.

Please do not submit passwords, payment information, or other sensitive personal information through the contact form or any other form on the Website.

4. Automatically collected information

Like most websites, the Website and its hosting provider may automatically collect certain technical information when you visit, including:

• Your IP address
• Browser type and version
• Device type and operating system
• Referring website or source
• Pages you visit, and the date and time of your visit

This information is commonly recorded in server logs for security, troubleshooting, and keeping the Website running reliably. If analytics is enabled, similar information may also be collected as described in the Analytics section.

5. Cookies and similar technologies

Cookies are small text files stored on your device by your browser. Similar technologies include local storage, pixels, and scripts that perform comparable functions.

The Website may use:

• Essential cookies needed for the Website to function, remain secure, or remember choices such as your cookie preferences.
• Analytics cookies, if analytics is enabled, to understand how visitors use the Website.
• Advertising cookies, if advertising is enabled, to deliver and measure advertisements.

Where the law requires it, we will ask for your consent before setting non-essential cookies, such as analytics and advertising cookies. You can also control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the Website work.

For more detail, please see our Cookie Policy.

6. Analytics

We may use a website analytics service, if enabled, to understand how visitors find and use the Website, which pages are most useful, and where the Website can be improved.

Analytics services may collect information such as pages viewed, time spent on pages, approximate location based on IP address, device and browser information, and referring websites. This information is generally used in aggregated form to understand overall usage, not to identify individual visitors.

Analytics providers may use cookies or similar technologies and may process information according to their own privacy policies. If we enable an analytics service, we will identify it in our Cookie Policy or in this policy.

7. Advertising

We may display advertisements on the Website, if enabled, to help support the cost of running it.

If advertising is enabled, third-party advertising providers may use cookies or similar technologies to show ads, limit how often you see the same ad, measure ad performance, and, where permitted and where you have consented if required, show ads based on your visits to this and other websites.

Advertising providers process information according to their own privacy policies. If we enable an advertising service, we will identify it in our Cookie Policy or in this policy, along with information on how to manage ad personalization.

Advertisements do not mean that JourneyWheels endorses the products or services advertised.

8. How information may be used

We may use the information described in this policy to:

• Operate, maintain, and secure the Website and the Planner
• Respond to your messages, questions, feedback, and requests
• Investigate and fix technical issues or incorrect information you report
• Understand how the Website is used and improve its content and tools, if analytics is enabled
• Display and measure advertising, if advertising is enabled
• Detect and prevent spam, abuse, fraud, and security threats
• Comply with legal obligations and enforce our Terms of Use

Legal bases for processing

Where data protection laws require a legal basis for processing personal information, we rely on one or more of the following:

• Consent, for example for non-essential cookies where consent is required. You can withdraw consent at any time.
• Legitimate interests, such as responding to messages, keeping the Website secure, and improving our services, where these interests are not overridden by your rights.
• Legal obligations, where we must process information to comply with the law.

We do not sell your personal information.

9. Data sharing

We do not sell or rent your personal information. We may share information only in the following situations:

• Service providers that help us run the Website, such as hosting, form handling, email, security, analytics, or advertising services, if enabled. They may process information on our behalf or under their own terms.
• Legal requirements, if we believe disclosure is necessary to comply with the law, a legal process, or a valid request from public authorities.
• Protection of rights and safety, where needed to protect the rights, property, or safety of JourneyWheels, our users, or others, including preventing fraud or abuse.
• Business changes, if the Website is transferred as part of a sale, merger, or similar change, in which case information may be transferred to the new operator subject to this policy.

International transfers

Our service providers may process information in countries other than the one where you live. Where required, we will take reasonable steps to ensure that such transfers are protected by appropriate safeguards.

10. Data retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted by law.

• Contact messages are kept for as long as needed to respond to you and handle any follow-up, and are then deleted or anonymized when no longer needed.
• Server logs are kept for a limited period for security and troubleshooting, in line with our hosting provider’s practices.
• Analytics and advertising data, if these services are enabled, are retained according to the settings we choose and the relevant provider’s policies.
• Planner trip details are not stored by us. Any itinerary you download or copy stays on your own device.

11. Data security

We take reasonable technical and organizational measures to protect information from loss, misuse, and unauthorized access, including serving the Website over an encrypted HTTPS connection.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive personal information through the Website.

12. Third-party services

The Website may rely on third-party services, if enabled, such as website hosting, content delivery, form handling, email delivery, analytics, advertising, embedded content, and routing or mapping services.

These services may collect or receive information directly from your browser, including your IP address, and may use cookies or similar technologies. Their use of information is governed by their own privacy policies, and we encourage you to review them.

We will identify significant third-party services that process visitor information in this policy or in our Cookie Policy when they are enabled.

13. External links

The Website may contain links to other websites that we do not operate or control. We are not responsible for the content or privacy practices of those websites. We recommend reading the privacy policy of any website you visit.

14. Children’s privacy

The Website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children under 13, or under the minimum age required by the law where they live.

If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

15. User rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: ask for a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: ask us to delete your personal information.
• Restriction or objection: ask us to limit or stop certain processing.
• Portability: ask for your information in a commonly used format.
• Withdraw consent: where processing is based on consent, withdraw it at any time. This does not affect processing that took place before you withdrew it.
• Complaint: lodge a complaint with your local data protection authority.

To make a request, please contact us. We may need to verify your identity before responding, and we will respond within the time required by applicable law. These rights may be subject to legal exceptions.

You can also manage cookies through your browser settings and, where available, through the cookie preferences on the Website. Some browsers offer “Do Not Track” or Global Privacy Control signals. Where the law requires us to honor these signals, we will do so.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when we enable a new service such as analytics, advertising, or routing, or when legal requirements change. When we do, we will update the Effective Date at the top of this page.

If changes are significant, we may also provide a more visible notice on the Website. We encourage you to review this page periodically.

17. Contact

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact us using the form on our Contact page.

Please choose the subject “General question” and mention “Privacy” in your message so we can direct it appropriately.

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